Updating bmc remedy via html form

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That name ("PROCESSES") may refer to some part of an application built on top of ARS, but you have not identified what application (or version of the application) you might be using.However, in general, if you "create it" with the Remedy User Tool, then it likely (not always) can be "exported" by doing one or more "report to file" operations against the form(s) that hold the data that the User Tool created. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People Process Tools Fast, Accurate, Cheap.... On Thu, Jun 25, 2009 at AM, RKVKRKVK_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at Sponsor:[hidden email] ARSlist: "Where the Answers Are" Go to User Tool or Admin Tool's Help and type " Exporting Reports", I think by PROCESSES you were referring to Transactional Data.Axton Grams On Fri, Jun 26, 2009 at AM, RKVKRKVK ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at Sponsor:[hidden email] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at Sponsor:[hidden email] ARSlist: "Where the Answers Are" Ben, Thank you for pointing out that your third party product (from softwaretoolhouse.com) has a feature that might be able to help.I think the point that Axton was trying to make is that the out of the box application does not offer such a feature.Best Regards, Krishna B Ravi Raj wrote: -- View this message in context: from the ARS (Action Request System) mailing list archive at _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at Sponsor:[hidden email] ARSlist: "Where the Answers Are" There is no way to export bundled approval processes.This could easily be set up in an ARS control form.

The import tool supports updating existing entries based on the entry id.

Then, on an alternate server, it loads these CSV files looking up references such as Request Ids or Instance IDs etc, and adding or updating records.

Someone like you Axton, who may be more familiar with the tables involved, and had a read through: Mupd/Training/Meta-Update-Training-101 .pps, and some sample scripts, would be able to develop it in under a day.

If the export / import is a modification such as an enhancement or fix, rather than a new one, that is also no problem.

With Meta-Update, you pass (say) the approval process name as an argument, and it follows the chains of selected records in the forms Axton delineated below, building a set of CSV files.

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